"NEVER be fooled by WHAT YOU SEE on the OUTSIDE"
Targeted recruiting and reduced turnover produces a more stable workforce and reduces risk of insider threat. Blue Cross Blue Shield of Tennessee historically experienced nearly 40% annual turnover in its Customer Service Center. Vizeon was added to the screening process after patterns in response from long-term employees in that position were compared to those leaving the position. In the first year, after partial implementation, turnover dropped to 7% and stayed at single digit levels for a decade....
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